Privacy Policy / Terms & Conditions
PRIVACY POLICY
Effective date: January 5, 2026
1) WHO WE ARE (DATA CONTROLLER)
This website (www.ultimatexsounds.com) is operated by:
Ultimate X Sounds - Sebastian Wichary
NIP (Tax ID): PL6272528362
REGON: 242883288
Email: ultimatexsounds@gmail.com
Email: support@ultimatexsounds.com
Business address (place of business):
ul. Stanisława Moniuszki 26A/1a
41-902 Bytom
Poland
We are the data controller for personal data processed through this website, within the meaning of the EU General Data Protection Regulation (GDPR).
2) SCOPE
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you:
- visit our website
- create an account
- purchase products
- contact us for support or other enquiries
- subscribe to our newsletter (if available)
3) PERSONAL DATA WE COLLECT
A) Data you provide to us
Depending on how you use the website, we may collect:
- Account data: email address, login credentials, account settings
- Order and billing data: first name, last name, billing address, country, company name, VAT ID (if provided), purchased products, order history, invoices/receipts
- Communications: messages you send to us, support requests, and any information you choose to share
B) Data we receive from payment providers
Payments are processed by third party payment providers. We do not receive or store your full card details.
If you pay via PayPal, PayPal processes your payment data as an independent controller. We may receive limited information such as your email address, payer name, transaction ID, payment status, and billing details needed to fulfill the order and meet accounting requirements.
Payment providers used:
- PayPal
C) Data collected automatically (technical and usage data)
When you browse the website, we (and our service providers) may collect:
- IP address, device identifiers, browser type, operating system
- approximate location derived from IP (country, region)
- pages viewed, links clicked, time spent, referral source
- cookies and similar technologies (see Section 6)
4) PURPOSES AND LEGAL BASES (WHY WE USE YOUR DATA)
We process personal data only when we have a legal basis under the GDPR.
A) To provide the website and your account
Purpose: account creation, login, security, account management
Legal basis: performance of a contract; legitimate interests (website administration and security)
B) To process and deliver orders
Purpose: process purchases, deliver digital products, provide customer support, handle complaints
Legal basis: performance of a contract
C) To comply with legal obligations
Purpose: accounting, tax, invoicing, record keeping, responding to lawful requests by authorities
Legal basis: legal obligation
D) To prevent fraud, abuse, and to secure our services
Purpose: fraud prevention, security monitoring, enforcing our terms, protecting our rights
Legal basis: legitimate interests
E) Service communications (necessary emails)
We may send strictly necessary service emails, such as:
- receipts and invoices
- delivery and access emails for digital products
- important account, security, legal, or support notices
Legal basis: performance of a contract; legal obligation; legitimate interests (service communications)
F) Newsletter and marketing emails (if available)
Purpose: send newsletters, product announcements, promotions, and relevant updates to subscribers
Legal basis: your consent (you can withdraw consent at any time)
G) Analytics and measurement (only if enabled and with consent where required)
Purpose: understand how the website is used, improve content and usability, measure campaign performance
Legal basis: consent (where required by applicable cookie rules)
5) DATA SHARING (WHO WE SHARE DATA WITH)
We do not sell your personal data.
We may share personal data with the following recipients or categories of recipients:
- Payment providers (to process payments)
- Website platform and hosting provider: Wix.com Ltd. (Wix), which provides the infrastructure and services used to operate this website and may process personal data on our behalf as a data processor
- Email delivery and newsletter platform providers (to send transactional emails and newsletters, if used)
- IT, security, and anti-fraud providers (to protect the website and prevent abuse)
- Professional advisors (accountants, legal advisors) where necessary
- Authorities or other parties where required by law, or to protect rights, safety, and prevent fraud
- A buyer or successor in the event of a sale, merger, or transfer of our business (with appropriate safeguards)
6) COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate the website.
A) Types of cookies
- Strictly necessary cookies: required for core site functions (shopping cart, login, security, fraud prevention). These do not require consent.
- Preferences cookies: remember your settings (may require consent depending on your implementation).
- Analytics cookies: help us understand site usage (require consent where applicable).
- Marketing cookies: used to measure ads and build audiences (require consent where applicable).
The Wix platform sets certain cookies that are necessary for the website to function (for example, security and core site features).
B) Your choices
Where required, we use a cookie banner/consent tool to ask for your permission before setting analytics or marketing cookies.
You can also delete cookies in your browser settings. Note that blocking strictly necessary cookies may prevent parts of the website from working.
7) INTERNATIONAL DATA TRANSFERS
Our website is hosted on the Wix platform. Depending on the services used and your location, Wix may process and store personal data within the European Union, Israel, and/or other locations. Wix states that site visitors' personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel, and that other jurisdictions may be used as necessary for the proper delivery of its services and/or as required by law.
Where personal data is transferred outside the European Economic Area (EEA), we rely on appropriate safeguards, such as:
- an adequacy decision by the European Commission (where applicable), and/or
- Standard Contractual Clauses (SCCs) and other safeguards, where applicable
You can request information about these safeguards by contacting us. You can also review Wix’s Data Processing Agreement (DPA) and its list of sub-processors:
- Wix DPA: https://support.wix.com/en/article/wixs-data-processing-agreement-for-wix-users
- Wix sub-processors: https://support.wix.com/en/article/list-of-wixs-sub-processors
8) DATA RETENTION (HOW LONG WE KEEP DATA)
We keep personal data only as long as necessary for the purposes described above.
Typical retention:
- Account data: for as long as you keep an account, and a limited period after account closure for security and dispute handling
- Order, invoice, and accounting records: for the period required by applicable tax and accounting laws
- Support communications: as long as needed to resolve the request, and then for a limited period for evidence and quality purposes
- Newsletter data: until you unsubscribe or withdraw consent
- Analytics data: as configured in the relevant tools and only if you have consented
9) YOUR RIGHTS (EEA USERS)
If you are in the EEA (including Poland), you have the right to:
- access your personal data
- rectify inaccurate data
- erase data (in certain cases)
- restrict processing (in certain cases)
- object to processing based on legitimate interests
- data portability (in certain cases)
- withdraw consent at any time (this does not affect processing before withdrawal)
- lodge a complaint with a supervisory authority
In Poland, the supervisory authority is:
President of the Personal Data Protection Office (UODO)
To exercise your rights, contact us at: ultimatexsounds@gmail.com
We may need to verify your identity before fulfilling your request.
10) SECURITY
We use appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS/SSL) and access controls.
No method of transmission or storage is fully secure. You provide information electronically at your own risk.
11) THIRD PARTY LINKS
Our website may contain links to third party websites. We are not responsible for their content or privacy practices. Please review their privacy policies.
12) CHILDREN
Our products and services are not intended for children. We do not knowingly collect personal data from children.
13) CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be posted on this page with the effective date updated.
14) CONTACT
Ultimate X Sounds
Email: support@ultimatexsounds.com
Terms & Conditions
TERMS & CONDITIONS
Effective date: January 5, 2026
1) COMPANY DETAILS
This website (www.ultimatexsounds.com) is operated by:
Ultimate X Sounds - Sebastian Wichary
Business address (place of business): ul. Stanisława Moniuszki 26A/1a, 41-902 Bytom, Poland
Address for service of documents: ul. Józefa Poniatowskiego 32/1, 41-500 Chorzów, Poland
Email: ultimatexsounds@gmail.com
Email: support@ultimatexsounds.com
2) ABOUT OUR PRODUCTS
Our products are digital sound design products such as synthesizer presets and preset banks.
Presets are configuration data (synth programs) intended for compatible synthesizers and software. Unless explicitly stated on the product page, presets do not contain sampled audio.
3) LICENSE AND PERMITTED USE
When you purchase a product, you receive a non-exclusive, non-transferable license for personal and commercial music production use.
You may:
1. use the presets in your own music productions
2. modify presets for your own use
You may not:
1. resell, share, upload, leak, or redistribute the presets (in whole or in part) in any form
2. include the presets in any competing product, library, or preset pack
3. transfer the license to another person or entity
All intellectual property rights remain with ULTIMATE X SOUNDS and/or the respective rights holders.
4) COMPATIBILITY AND CUSTOMER RESPONSIBILITY
Before purchasing, you are responsible for checking that:
1. the product is compatible with your synthesizer and/or software version
2. you know how to import or load the presets in your system
3. your setup meets any requirements listed on the product page
If you are unsure about compatibility, contact us before purchasing at: ultimatexsounds@gmail.com
5) PRICES, PROMOTIONS, AND DISCOUNT CODES
1. Prices shown on the website are the current prices at the time you place the order.
2. Promotions and discount codes may be time-limited and may have exclusions (for example, bundles may be excluded). The applicable rules are shown on the website or in the promotion message.
3. Discount codes must be applied during checkout. After the order is completed, we cannot apply discounts retroactively.
4. Promotions generally cannot be combined unless explicitly stated.
6) ORDERING AND PAYMENT
1. Payments are handled by third party payment processors. We do not store your full payment card details.
2. Currently we accept payment via PayPal.
3. Your order is completed only after payment has been successfully processed.
7) DIGITAL DELIVERY (WIX)
1. Digital products are delivered electronically via our website platform (Wix) using an automated delivery system.
2. After a successful purchase, you will receive an order confirmation and delivery email to the email address used at checkout (often the email associated with your PayPal account).
3. Delivery typically includes a download link or access instructions. Access may also be available in your website account area (if you created an account at checkout).
4. If you do not receive the delivery email, please:
a) check your spam/junk folder
b) ensure your mailbox is not blocking automated messages
c) contact us at: ultimatexsounds@gmail.com and include your order number
8) RIGHT OF WITHDRAWAL AND REFUNDS (DIGITAL CONTENT)
A) EU right of withdrawal
If you are a consumer in the European Union, you generally have a 14-day right of withdrawal.
For digital content not supplied on a tangible medium, this right may be lost once delivery begins if you have:
1. requested immediate delivery, and
2. acknowledged that you lose your right of withdrawal once delivery begins.
Where required, our checkout will request this confirmation before delivery starts.
B) Refund policy
Because our products are digital and delivered electronically, refunds are generally not offered after delivery has started, except where required by law.
Refunds may be considered in limited cases, for example:
1. duplicate purchase of the same product (refund or store credit after verification)
2. a proven technical defect in the delivered files that we cannot resolve within a reasonable time
3. a payment error clearly attributable to our system
Refunds are not granted for:
1. incompatibility with your system that was disclosed on the product page or could reasonably be verified before purchase
2. change of mind after delivery has started
3. failure to read product descriptions or requirements
4. issues caused by your local setup, software, or user error (we will still try to help you troubleshoot)
To request a refund review, contact: ultimatexsounds@gmail.com and include your order number and proof of purchase.
9) SUPPORT AND TECHNICAL HELP
We aim to help resolve technical issues related to accessing, downloading, and using the purchased content.
To troubleshoot, we may ask for:
1. your order number
2. system details (OS, DAW version, synth/software version)
3. screenshots or a clear description of the issue
10) RE-DOWNLOADS AND BACKUPS
1. You are responsible for keeping your own backups of purchased products.
2. As a courtesy, we may re-issue download links or provide re-delivery for previous orders after verifying proof of purchase.
3. Courtesy re-delivery is generally available for orders placed within the last 2 years. For older purchases, re-delivery may not be possible due to platform, storage, or licensing limitations, but you can still contact us and we will review your case.
11) DEMO CONTENT, TRADEMARKS, AND DISCLAIMERS
1. Any demo audio, video, or example content is provided for demonstration purposes only.
2. Third-party trademarks, product names, and brands are the property of their respective owners and are used only to describe compatibility or context.
3. If a product includes MIDI files or project files, this will be explicitly stated on the product page. Any such files are licensed under the same terms and may not be redistributed as standalone files or in competing products.
12) LIMITATION OF LIABILITY
To the maximum extent permitted by law:
1. we are not liable for indirect or consequential losses (for example, lost profits, lost data, or business interruption)
2. our total liability for any claim related to a purchase is limited to the amount you paid for the product in question
Nothing in these Terms limits liability where such limitation is not permitted by law.
13) CHANGES TO THESE TERMS
We may update these Terms from time to time. The current version will be available on this page with the effective date.
14) CONTACT
For any questions about these Terms & Conditions, contact:
Email: ultimatexsounds@gmail.com
Email: support@ultimatexsounds.com